Returns & Exchanges
At KENJI, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any item within 30 days of delivery provided it remains in its original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.
Ship the Package
Print the prepaid shipping label provided through our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing